Privacy Policy – KurtaLo Effective Date: 24/9/2025 KurtaLo is committed to protecting the privacy and personal information of our customers in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and services. 1. Information We Collect We may collect the following types of information when you interact with our website or app: Personal Information: Name, email address, phone number, billing and shipping addresses. Payment Information: Cardholder name, card number, and payment details (processed securely by our payment partner Telr – we do not store card details). Order Information: Products purchased, order history, transaction details. Technical Information: IP address, browser type, device details, and usage data for improving our services. 2. How We Use Your Information We use your information for the following purposes: To process and deliver your orders. To verify payments securely via our payment gateway (Telr). To provide customer support and respond to inquiries. To send order confirmations, shipping updates, and promotional offers (with your consent). To improve our website, mobile app, and overall shopping experience. 3. Sharing of Information We may share your information in limited circumstances: With Telr (our secure payment gateway) to process payments. With delivery/courier partners to ship your orders. With service providers who support our business operations (e.g., IT, hosting). When required by law or government authorities in Saudi Arabia. We do not sell or rent your personal information to third parties. 4. Data Security We use SSL encryption and secure servers to protect your data. Telr is PCI DSS Level 1 certified; payment details are transmitted securely and are not stored on KurtaLo’s systems. Access to your information is restricted to authorized staff only. 5. Your Rights As a customer, you have the right to: Access and update your personal information. Request correction or deletion of your data (subject to legal and contractual obligations). Opt out of marketing communications at any time. 6. Cookies & Tracking Our website and app may use cookies and similar technologies to enhance your shopping experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some features may not work properly. 7. Retention of Data We retain your personal information only as long as necessary to fulfill the purposes stated in this policy or as required by law. 8. Changes to this Policy KurtaLo reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our website/app with the updated “Effective Date.” 9. Contact Us If you have any questions about this Privacy Policy or how your data is handled, you can reach us at: KurtaLo – Customer Support Email: contact@kurtalo.com Phone/WhatsApp: +966-58 389 5844